Please enter our return portal and follow the instructions listed; allow 3-5 days for processing.
Please note that you are responsible for the return shipping costs. We highly advise using a trackable shipping service to ensure proof of delivery. We also recommend that the value of the retuned item be fully insured, for your own protection.
Original shipping charges and any taxes and duties paid are also non-refundable.
If you wish to exchange an item, you must return the unwanted item for a refund and purchase the new item that is required.
Send Returns once the email is confirmed to:
78 Rodney Court / 6-8 Maida Vale / W9 1TJ / London / United Kingdom
If you would like any advice on your order or have any questions related to your return you can email us at hello@polko.co.uk